Policies and Procedures

These policies and procedures applies to all products and services issued by Hygiene Diamonds

Hours of Operation

The Hygiene Diamond’s Utah office is open Monday – Friday 9:00 AM to 5:00 PM Mountain Time

The Hygiene Diamond’s shipping department is open Monday – Friday 9:00 AM to 5:00 PM Mountain Time

We close for all government observed holidays

Billing Address

We will ship to addresses other than the billing address, when indicated at purchase

Product Shipments

Products are shipped out at a minimum of 12 hours after being received and no longer than 36 hours after being received

Cancellations of orders must be received within 12 hours or before the order is shipped in order to not incur shipping fees.

Hygiene Diamonds reserves the right to cancel any order at any time the company sees fit.

International Shipments

Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations.
We cannot ship to APO/FPO addresses.
International customers are responsible for all additional fees acquired through customs.

Product Returns
Products are considered to be training materials, books, CD’s & DVDs and have no additional coaching, in-office consulting or memberships.

100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.

All package contents must be in “as new” condition and all items must be delivered in a single package in order to be refunded

Customers must contact our support department for a RMA (Return Authorization Number). This number must be displayed on the outside of all return packages. Returned packages without RMA numbers will not be accepted.

Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card –OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.

You have 1 FULL YEAR from the date of the original purchase to return the product to receive your refund. Any return received after the 12 month time limit will not be processed.

Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. The money back guarantee is void after a customer has used it for one specific product more than twice.

To ensure that your product is not lost or damaged, we strongly recommend sending the product via a courier that can insure and provide you with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund. Valid proof of returning a product includes: either delivery confirmation or signature.

Excluded items from Hygiene Diamond’s 365 day No Hassle Return Policy:
Coaching fees, in-office consulting, and products offered by outside sources not affiliated with Hygiene Diamonds

Customer Service:

If you have questions or comments regarding Hygiene Diamonds please email us at support@hygienediamonds.com or call us at 801-756-4454